We accept exchanges if the item is delivered damaged, or for color or size changes. Please initiate exchanges within 7 days upon the receipt of the item. Kindly fill in the order number, product name, and reason for exchanging. Upon receiving your request, we will arrange our courier to contact you for pick-up at the original address of the recipient you have provided. Returns that exceed the 7-day grace period will not be processed.
Please note that the 7-day grace period is not a trial period; hence the item must be in completely new condition, must not have been worn, altered, or damaged, and with original packaging, tags, warranty and care card intact. Please do not tamper with the outside packaging (product box) as it is considered part of the product itself; otherwise a fee will be charged corresponding to the amount of damage.